Terms & Conditions

1. Ordering

To create an account and place an order, you must be 18 years of age or over to do so. By placing an order on our website, you agree to give:

Your real name
Your e-mail address
Your billing address
A delivery address (this may be the same as your billing address)
A contact phone number (in case we need to speak to you about your order)

If your order cannot be fulfilled, or your order cannot be delivered, we will contact you within a reasonable time frame.
If something is not in stock, we will let you know as soon as possible after the order has been placed. If part of your order is not ready to dispatch immediately, we may send it in a separate parcel after your main order has been despatched.

1.1 Complaints

If you have a complaint relating to our Terms and Conditions or our products, we will attempt to resolve the complaint as quickly as possible. If the process is exhausted and the complaint is not settled in this way, you may request that the dispute be settled by mediation through your state or territory consumer protection agency or the Australian Competition & Consumer Commission (ACCC).

2. Delivery

All delivery prices will be shown upon checkout. We use a number of delivery services including, but not limited to: Australia Post, Toll, DHL.

In the event that your order has not arrived within a reasonable period of time please contact us.

2.1 Privacy and Personal Data

Any personal information you provide directly or via use of our website will be processed in accordance with our privacy policy.

So that your order can be delivered, we will provide your details to our couriers and postal service providers that deliver your order.

2.2 Events beyond our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes but is not limited to:

Strikes or other industrial action.
Civil commotion, terrorism or threat of, war or threat or preparation for.
Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster.
Disruption to supplies or delivery methods.
Acts of government or regulatory bodies.
Disruption to public or private telecommunications networks.

2.3 Arrangements

All orders are subject to acceptance by us, and we will confirm acceptance to you by confirming that your order has been dispatched.

Once we accept your order, a contract to purchase and deliver products takes effect between you and Juliette’s Creations. You pay the sum that you see at the end of the checkout process, together with the delivery fee. Upon receipt of your order for the products you will be charged for the products and the delivery costs.

Products will be at your sole risk from the time of delivery to you.

2.4 The Contract

When we confirm acceptance of your order by confirming the products have been despatched a legally binding contract will exist between us. If we do not confirm acceptance we will refund your payment.

Your order constitutes an offer to us to buy a product. If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order.

This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept an order from any customer who we have suspended.

Ownership of the products will only pass to you when we have received full payment and the order has been accepted.
A person who is not party to the contract shall not have any rights under or in connection with it.

3. Resale

By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these terms and conditions and your agreement with us.

4. Payment and Security

We do not hold your credit card data. You do not enter any credit card data into our website. When you come to pay for your products you leave our site and your payment is processed through PayPal.com

5. Prices and GST

Our prices, as stated on our website, are in Australian dollars. We reserve the right to alter prices at any time. The price paid for the product will include Australian GST, and this will also be shown on your invoice once the order has been placed. Prices and promotions held in our stores may not apply to this website, unless otherwise stated, and vice versa. Please note that offers are subject to availability and may end before originally advertised.

6. Cancellations and Returns

We aim to dispatch orders as quickly as possible, so if you want to cancel an order without incurring a cost for returning unwanted items to us, you will need to do it before your order is dispatched. If you do need to cancel an order, please contact us as soon as possible. Once your order has been confirmed, we are usually unable to make changes.

You have a legal right to cancel a contract which starts from the date we confirm your order has been despatched, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the products. Days mean calendar days, including weekends and public holidays.

To cancel a contract, please contact us as soon as possible. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by email, then your cancellation is effective from the date you sent us the email. You need to inform us of your decision to cancel before the 14 day cancellation period has expired.

Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible and in any event no later than 14 days after the day you inform us of your right to cancel. You can return products by sending them to our Returns Address which will be supplied on via email correspondence. Unless the products are faulty or not as described, you will be responsible for the cost of returning them to us. You have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.

If the returned products are used, damaged or not fit for resale when they are received by us, we reserve the right not to process a refund. In this case the products will be returned to you at your cost.

If you cancel a contract within the 14 day cancellation period, you will receive a full refund of the price you paid for the products. You will not be refunded for any costs you have incurred for returning the products to us. Where the products have already been delivered to you, we will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us. Where the products have not been delivered to you, we will process the refund within 14 calendar days after the day we were informed of your decision to cancel the contract. We will refund you via the payment method used by you to pay for the products.

We have a legal duty to supply products that conform with the descriptions and specifications in the contract between you and us. As a consumer, you will always have legal rights in relation to products that are faulty or not as described which are not affected by your cancellation rights above. If you have returned the products to us because they are faulty or mis-described, we will refund the price of a defective product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

In the event of a damaged parcel

We strive to pack all producst safely, but sometimes parcels can get mishandled during transit. If your item is damaged, faulty, or different to how it was described follow these easy steps:

Take a photo of the item/s
• Contact us via email or contact form, then send the photos along with your order reference number and a receipt for the cost of return to us
• We will contact you to arrange the return of the product. Once the item/s have been received and reviewed, you will either receive your new items (for exchange), or a refund for the cost of the purchase. Refunds will be issued directly to the payment card or account used for the purchase. Email notification will be sent once the return has been processed. Please allow up to seven days for the refund to process. Nothing in these Terms and Conditions affects your statutory rights.

In the event of a change of mind

If you wish to exchange your item/s please follow contact us as soon as possible.

If you are cancelling your order because you’ve changed your mind, please note that you will have to pay the costs for returning the goods.

Once the item/s have been received and reviewed, you may receive your refund for the cost of the purchase. Refunds will be issued directly to via the payment method used for the purchase. Email notification will be sent once the return has been processed. Please allow up to seven days for the refund to process.

7. GST Queries

Delivery costs will be added to your order and the final total will include GST calculated on your products and the cost of delivery.

8. Your Statutory Rights

Nothing in these terms affects your statutory rights.

9. Variation

We may vary these terms from time to time. If we do we will replace these terms on our website with our new terms.